MEMBERSHIP TERMS & CONDITIONS

Ban Hin Bee Rewards Membership Terms & Conditions

Start shopping and start earning at Ban Hin Bee —because your loyalty deserves to be rewarded!

Trusted electrical chain-store since 1961

Eligibility

Ban Hin Bee Rewards Membership Loyalty Programme is open to individuals aged 18 years or older
The use of Ban Hin Bee Rewards Membership Loyalty Programme is only applicable at all Ban Hin Bee branches only
Ban Hin Bee Rewards Membership’s profile page or QR code must be presented to the cashier before making any payment and/or redemption
To enrol, applicant must provide accurate personal information during the registration process (e.g. name, NRIC, age, contact number, email, correspondence address, ethic etc.) to register for Ban Hin Bee Rewards Membership Loyalty Programme.
Each email address is allowed to register for one Ban Hin Bee Rewards Membership Loyalty Programme.
The name on your membership account must match the name under which award points are issued and maintained in the Ban Hin Bee Rewards Membership Loyalty Programme system
Membership is non-transferable and limited to one account per individual.
In the event of the account owner’s untimely demise, account ownership is non-transferrable by any means.

Ban Hin Bee Rewards Membership Highlights

Ban Hin Bee Rewards Membership Loyalty Programme complimentary validity period is for first 24 months from the first registration date.
Access to higher-tier benefits is available through a subscription or fee based on the specific tier selected (We’re launching soon! Stay tuned for updates)
Upon expiry of the validity period, the Ban Hin Bee Rewards Membership must be renewed at the annual membership fee based on our available membership status in order to enjoy exclusive benefits such as extra warranty, special member price, servicing or repairing service, vouchers, rewards point, and other promotional programs.
All applicants for Ban Hin Bee Rewards Membership Loyalty Programme will be automatically entitled to earn rewards points.
Earned points will expire after 24-month from the date of earning.

Earn Points:
For every RM1 you spend on eligible purchases, you’ll earn reward points that will be added to your account.

Redeem Rewards:

Use your accumulated points to enjoy exciting rewards from our Redemption Catalogue (launch in February 2025). Explore a variety of items and benefits tailored just for you.
Membership redemption is available only during selected months throughout the year. Notifications about upcoming redemption periods will be shared via official Ban Hin Bee Rewards Membership Portal.

Contact Us:

For questions or assistance, please be informed that our Dedicated Ban Hin Bee Rewards Membership Hotline is exclusively available for inquiries related to your membership only, such as:

Points balance and redemption
Membership benefits and tier updates
Account-related issues

For all other questions, including product inquiries, sales, or general support, your calls will be redirected to our Ban Hin Bee® Sales Contact Team for assistance.

This ensures that your membership concerns are addressed promptly and efficiently.

Membership Hotline: +6 016 444 3555

Operating Hours:

Monday – Friday

9.00am – 6.00pm

Sales Contact Team:

By enrolling in the Program, you confirm that you have read, understood, and agreed to these terms and conditions, including ensuring that your membership name matches the name associated with your award points in the system.

Membership Points, rewards and all related benefits are offered at the sole discretion Ban Hin Bee®. Ban Hin Bee® reserves the right to add, delete, alter or amend any of these Terms and Conditions at any time with or without notice and it shall be effective.

We value your privacy and are committed to handling your personal data responsibly. The collection, use, and storage of your personal information as part of the Ban Hin Bee Rewards Membership Loyalty Program are conducted in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Purpose of Data Collection:

To manage and enhance your membership experience.
To provide updates, promotions, and benefits exclusive to members.
To analyze and improve our services tailored to your preferences.

Data Confidentiality:

Your personal data is securely stored and will not be shared with third parties without your explicit consent, except as required by law.

Member Rights:

You have the right to access, correct, or withdraw your personal data at any time.

Requests can be made by contacting our dedicated Membership Hotline:

Membership Hotline: +6 016 444 3555 (Mon – Friday | 9.00am – 6.00pm)

Consent:

By enrolling in the membership program, you consent to the use of your data in accordance with our Privacy Policy and Malaysia’s PDPA.

For full details, please refer to our Privacy Policy.

What information will we use?

By participating in InCard Marketing Sdn Bhd (InCard), we will collect and use information about you and any additional collectors within your account. This information includes your registration details, information about the use of your InCard card, shopping purchases and other information that you give us (together “your information”).

How will your information be used?

Your information may be analyzed to see how you use the InCard program, to understand your shopping behavior and we may send you (and/or additional collectors on your account) information and offers for the products or services which are most likely to interest you.

You agree to receive these communications in order to enjoy the benefits of participating in InCard program.

Who will we share your information with?

We will only share your information within the InCard group and with companies participating in InCard and their group of companies.

We protect your information; our business depends on it.